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FAQ

 

FREQUENTLY ASKED QUESTIONS ABOUT OEM-ALTERNATIVE

(COMPATIBLE) PRODUCTS

 

Q) Are compatible cartridges as good as OEM toner cartridges?

A) Yes, when you purchase from a reliable source. As is true in most cases, you should be wary of products that seem to good to be true. Reputable maufacturers will replace the critical components in remanufactured cartridges and comply with OEM patents, while others may not replace worn components, may willfully violate patents, or ignore quality control standards.

ITD Print Solutions supplies both OEM and premium OEM-alternative for most printer models. Our industry leading Rhinotek® cartridges have provided customers with the performance and reliability they expect, with a typical savings of 30% - 50% off the cost of OEM products.

Q) Do you provide a warranty?

A) Yes, there is a one year warranty on all Rhinotek® and IBM® toner cartridges that we sell.

Q) Is recycling toner cartridges really important for the environment?

A) Definitely yes! More than 450,000,000 cartridges averaging 3.5 lbs are dumped into landfills each year. This is the equivalent of 165,000 Cadillac Escalades filling our limited landfills. And the plastic takes up to 1,000 years to biodegrade.

Q) Will using an OEM alternative product void my printer warranty?

A) No, according to the Magnuson-Moss Warranty Act of 1975, OEM warrantors cannot require that only branded parts be used with the product in order to retain the warranty.

 

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