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ORDER POLICIES

 

ITD PRINT SOLUTIONS

ORDER POLICIES

Payment Terms

We accept Visa, Mastercard and American Express cards. Your card will be charged at the time of shipment. Upon receipt of a signed credit application and our approval of a credit account, payment terms are 30 days from the date of the invoice. A finance charge of 1.5% per month (annual rate of 18%) will be charged on all past due balances.

Sales taxes

We collect applicable sales taxes for shipments within California. Duties or assessments, if any, for international shipments will be added to the charges for the product. 

Freight

Freight charges will be added to orders with under $100.00 worth of product. Freight charges will be added to all orders outside of the continental United States unless otherwise agreed in writing.

Order Cancellations

Once an order has shipped the order cannot be canceled. See the return policy below for non-warranty returns.

Return Policy

We recommend that you verify that you have received the correct items before opening product packaging. Report any receipt of wrong items, damaged items, shortages, or over-shipments within ten (10) business days of the receipt of goods to Customer Service at 800-695-7446.

 

ITD Print Solutions accepts warranty returns of Rhinotek® and IBM® products for one year from date of shipment (see our full warranty). Returns for other products will be accepted according to the terms of the manufacturers’ warranties.

ITD Print Solutions accepts non-warranty returns of product as follows: 

  • Rhinotek® and IBM® products in original unopened packaging may be returned for credit within 6 months of the shipment date.
  • OEM product and other non-OEM alternative product in original unopened packaging may be returned for credit within 30 days of the shipment date.
  • Special order items may not be returned.
  • There is a 15% restocking fee on returns of non-defective goods. 

Call our Customer Service at 800-695-7446 for approval prior to return of any products. Please have your account number, invoice number(s), return quantity, and the reason for return available when you call.

We will assign a Return Material Authorization (RMA) number and mail / email the RMA label to you along with shipping instructions. No return will be accepted without an RMA number, and RMA’s will expire 30 days after date of issue.

Warranty returns must be returned in the original packaging with box and cartridge labeling intact.

Non-warranty returns must be in the original packaging and factory sealed as applicable. If the product is not received in salable condition, no credit will be issued. All non-warranty returns must be sent freight pre-paid.

Governing Law

All agreements and matters relating to performance of those agreements will be governed by the law of the State of California.